Situation: “A lot of what we do feels clunky and inefficient. The tech seems to get in the way and ever more expensive. And we haven’t got the resources to just add more people to keep up with demand.”

Issue: lack of clarity of how you’re working pan organisation, what the pinch (bottlenecks) and pain points are, and how better decision making, communication points and integrated tech and tools might help and how to make it happen.

Solution: A clear map reveals the hidden potential (and a plan starts to bring it to life), document the services/activities by stage, create a Jobs Atlas (based on JTBD – Jobs to be Done), build a needs-led Strategy, map the user journeys and resolve pain points by priority (and impact).

Impact: knowing what to do best, how, what with and embedding the change. Processes that work smoothly and provide a better experience - internally and externally.

Whether you need support with Service Design, mapping your ‘Jobs Atlas’ and User Journeys or deeper Business Analysis, I bring experience from charity, education and commercial sectors to help ‘streamline’ how work gets done and help you make your roles fit together and eliminate those irritating silos. From streamlining grantmaking and its administration, mapping (and resolving) pinchpoints for a Helpdesk and integrating and improving services in a membership organisation (saving six figures in the process)… Book a chat to take the next steps in your journey.